Software Support (OIT)


New Copiers Around Campus (10.30.23)

You will notice new copiers/printers on campus. Thank you for your patience as the Help Desk works on finalizing the process for student, faculty and staff accounts.  A vendor representative will be in the Library for training Monday, October 30-Friday, November 3.

Click on the resources below to assist you with the new process:

If you need assistance after viewing the resources, please contact [email protected].

Emergency Notification System (ENS): Are you Signed-Up?

The Trocaire College Emergency Notification System (ENS) alerts you about campus emergencies, closures or other important Trocaire information by email, text and/or phone call (your choice). Sign-up or edit your account on the Trocaire Emergency Notification portal. Every semester, you will need to update your account. If you have previously signed-up, please log into your account and update your information. Learn more about how to sign-up or edit your account by reading the student directions or Faculty/Staff directions. If you have any questions, please contact [email protected]With winter weather around the corner, you want to be on the ENS list!

Software Support Services

Trocaire’s Software Support Specialist provides assistance with the following:

  • Moodle
  • Panopto
  • Team creation in Microsoft Teams
  • Blackboard

Contact Software Support

  • Monday through Friday, 8a – 4p
  • [email protected]
  • Room  343 (Choate) or Room 355 (Choate)
  • 716-827-2497

Complete Software Support Ticket

Click on the “Fill out form” link below to complete the software support ticket for assistance with Moodle, Panopto, and for creation of a Microsoft (MS) Teams account (faculty and staff only for MS Teams).   If the form is not visible, go directly to the Software Support Ticket.

If you are a Workforce Development student, please contact [email protected] directly.