Help Desk Request

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oit Service desk Support

The OIT Service Desk is responsible for process of ensuring accurate and timely technology support and problem resolution to Trocaire College affiliates. They are also responsible for resolving complex and everyday service requests relating to PC, web services , server operations, college enterprise resource system and hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software.


The OIT Service Desk is staffed Monday – Friday — 7AM to 8 PM
After hours Voice Mail, E-Mail, and Self Service Requests are periodically checked.

Please Note:

The form below is for use by Faculty and Students only. Staff should use the new system to submit tickets to the Help Desk.
Staff Form (Click here for more information)

Contact Us:

  • Please use your email account.
  • Please enter the best number to reach you
  • Max. file size: 50 MB.
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