Help Desk Request

IT Help Desk

The IT Help Desk is responsible for process of ensuring accurate and timely technology support and problem resolution to Trocaire College affiliates. They are also responsible for resolving complex and everyday service requests relating to PC, web services , server operations, college enterprise resource system and hardware and software problems and malfunctions; interacting and consulting with clients to manage client satisfaction; providing guidance, assistance, and follow-up on client inquiries; and assisting in the implementation of desktop hardware and software.

Contact the Help Desk

IT Help Desk staff is available Monday through Friday, 7:00 AM EST to 7:00 PM EST

  • Phone (off campus): 716-827-4330
  • Phone (on campus): 4330
  • Room: B14 (Choate)
  • Email: [email protected]

Submit a Ticket (Faculty & Staff)

Submit a ticket through the Help Desk’s ticketing system.

Submit a Ticket (Students)

  • Please use your email account.
  • Please enter the best number to reach you
  • Max. file size: 50 MB.
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